Canceling Your Subscription
To cancel:
- Go to Settings > Billing
- Click Cancel Subscription
- Confirm cancellation
Your account will remain active (with all paid features) until the end of your current billing period. After that, you'll be downgraded to the Free plan automatically.
You will not lose your data. Trade history, journal entries, and analytics are retained even after downgrading. The only change is losing access to paid features (custom reports, advanced AI, etc.).
Refund Policy
All subscription fees are non-refundable per Tradapt's standard refund policy. The free plan allows you to thoroughly test Tradapt before subscribing, and we recommend doing so.
Exception: If you believe there has been a billing error (charged twice, wrong amount, etc.), contact support@tradapt.com within 7 days of the charge. Billing errors are investigated and resolved promptly.
Full refund policy: tradapt.com/refund-policy
Exporting Your Data
Before canceling or if you want a local backup:
- Go to Settings > Data Export
- Select export format (CSV for trade data; JSON for full data including notes)
- Click Export
Your download includes:
- Complete trade history with all fields
- Journal notes and entries
- Custom tags and setup names
- Performance metrics at the time of export
Screenshots are not included in the CSV export (they're stored as image files). To download screenshots, access them individually from each trade entry.
Account Deletion
Account deletion permanently removes all data. This is irreversible.
To delete:
- Export your data first (see above)
- Go to Settings > Account > Delete Account
- Confirm with your password
After deletion, your subscription cancels immediately and any remaining prepaid period is not refunded.